Privacy Policy

Last updated: June 2026

Ground to Green (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are an Adelaide-based supplier of certified compostable and plant-based packaging products, serving cafes, restaurants, hospitality venues, and events businesses across South Australia and surrounding regions.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Identity and contact details: name, business name, ABN, email address, phone number, delivery and billing address.
• Order and transaction information: products ordered, order history, payment method type (we do not store full card details), invoices and receipts.
• Account information: username, password (encrypted), account preferences.
• Communication records: enquiries submitted via our contact or quote form, email correspondence, and support requests.
• Website usage data: IP address, browser type, pages visited, referring URL, and session duration, collected via cookies and analytics tools.
• Marketing preferences: your opt-in or opt-out status for promotional communications.

2. How We Collect Personal Information

We collect personal information in the following ways:

• When you place an order or create an account on our website (groundtogreen.com).
• When you submit a quote request or contact us via our website or email.
• When you request a Sample Kit or other free offer.
• When you subscribe to our newsletter or marketing communications.
• Automatically through cookies, web analytics tools (such as Google Analytics), and similar technologies when you browse our website.
• From third-party platforms such as payment processors (e.g. Stripe) or logistics partners where necessary to fulfil your order.

Where practicable, we will collect personal information directly from you. We will only collect information by lawful and fair means.

3. Why We Collect Personal Information (Our Purposes)

We collect and use your personal information for the following primary purposes:

• To process and fulfil your product orders, including packaging, delivery and invoicing.
• To respond to your enquiries, quote requests and customer service communications.
• To manage your account on our eCommerce platform.
• To send you order confirmations, delivery updates and account notifications.
• To send promotional or marketing communications where you have consented or where permitted under the Spam Act 2003 (Cth).
• To improve our website, products and services based on usage analytics.
• To comply with our legal obligations, including taxation, GST reporting and record-keeping under the A New Tax System (Goods and Services Tax) Act 1999.
• To detect and prevent fraud or unauthorised activity.

4. Disclosure of Personal Information

We may disclose your personal information to the following categories of third parties, only to the extent necessary for the stated purpose:

• Payment processors: Stripe and other payment gateway providers to process transactions securely.
• Logistics and delivery partners: couriers and freight services to fulfil and deliver your orders.
• IT and platform providers: Odoo (our eCommerce and CRM platform), web hosting providers, and email delivery services.
• Professional advisors: accountants, legal advisors and auditors as required.
• Marketing platforms: email marketing tools where you have opted in to receive communications from us.
• Regulatory and government bodies: the Australian Taxation Office (ATO) and other government agencies where required by law.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

5. Overseas Disclosure

Some of our third-party service providers may store or process your data on servers located outside Australia, including in the United States and the European Union (for example, cloud-based software platforms). Where this occurs, we take reasonable steps to ensure those parties handle your personal information in a manner consistent with the Australian Privacy Principles. By using our website and services, you consent to your information being processed in these jurisdictions.

6. Marketing Communications

We may send you promotional emails about new products, special offers, sustainability news or updates relevant to the compostable packaging industry. We will only do so where:

• You have provided express or inferred consent in accordance with the Spam Act 2003 (Cth); or
• You are an existing customer and the communication relates to our goods or services.

You may unsubscribe from marketing communications at any time by clicking “Unsubscribe” in any marketing email or by contacting us at info@groundtogreen.com. We will action your request promptly.

7. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect anonymous usage statistics. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website and shopping cart to function correctly.
• Analytics cookies: such as Google Analytics, to understand how visitors use our website (collected in an anonymised or aggregated form where possible).
• Marketing cookies: to deliver relevant advertisements if you have opted in.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our website, including your ability to place orders.

8. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure, access-controlled hosting environments.
• Restricted internal access to personal information on a need-to-know basis.
• Regular review of our data security practices.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. For example:

• Transaction and tax records are retained for a minimum of 5 years in accordance with Australian taxation law.
• Account information is retained for the duration of your account and for a reasonable period after account closure.
• Marketing opt-out records are retained indefinitely to honour your preferences.

When personal information is no longer required, we will destroy or de-identify it in a secure manner.

10. Access and Correction

Under the Australian Privacy Principles (APP 12 and APP 13), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of personal information that is inaccurate, out-of-date, incomplete or misleading.

To make an access or correction request, please contact us at the details below. We will respond within 30 days. In some circumstances, we may decline a request as permitted under the Privacy Act — if so, we will explain why in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information in a way that does not comply with this policy, you may lodge a complaint with us by contacting us at the details below.

We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions, access requests, correction requests or privacy complaints, please contact us:

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth). It is intended for use by Ground to Green in connection with its B2B eCommerce operations in the compostable and eco-friendly packaging industry.